This statement discloses the privacy practices of Close Concerns. All Close Concerns, Inc. client or subscriber account information is held in strict confidence. We do not sell or share our customer list with any other entities. Customer information such as name, e-mail address, mailing address, phone number, and billing information is collected for the sole purpose of providing services described on this web site. Please direct questions regarding this statement to Close Concerns at info(at)closeconcerns.com

The GDPR says that the information you provide must be:

  • Concise, transparent, intelligible and easily accessible;
  • Written in clear and plain language, particularly if addressed to a child; and
  • Free of charge.
  • The privacy notice should address the following to sufficiently inform the data subject:
  • Who is collecting the data?
  • What data is being collected?
  • What is the legal basis for processing the data?
  • Will the data be shared with any third parties?
  • How will the information be used?
  • How long will the data be stored for?
  • What rights does the data subject have?
  • How can the data subject raise a complaint?

I. Introduction

At Close Concerns, we’re committed to protecting and respecting your privacy. We never take the information you give us for granted, we use it responsibly, and we strongly protect it.

This Policy explains when and why we collect information about people who receive our services or visit our website; how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. We last amended this policy in May, 2018.

Any questions regarding this Policy and our privacy practices should be sent by email to privacy@closeconcerns.com or by writing to Close Concerns, 804 Haight Street, San Francisco, CA, 94117, USA.

II. Who is Close Concerns?

Close Concerns is a social enterprise committed to helping patients by making the world smarter about diabetes. Many of our employees have a personal connection to diabetes. We provide our customers with a periodic publication of information and insight on the diabetes and obesity industries, and a searchable archive of our legacy material and most recent reports. Close Concerns is based in San Francisco, USA.

III. Information We Collect

We collect a range of information through our work. This information may include:

  • Name, job title, organization and email address
  • Device and browser data, such as your IP address, device type, and browser type
  • Response history, such as which emails you’ve opened or which reports you’ve read on our website or through our app.
  • Other information that you provide through your participation in our occasional customer research projects, for example your opinions about a particular product improvement.

We collect, store and process this data because you kindly gave us your consent to do so when you subscribed to Close Concerns. You may withdraw your consent at any time by clicking the ‘unsubscribe’ link at the bottom of our emails, contacting us at privacy@closeconcerns.com, or writing us at Close Concerns, 804 Haight Street, San Francisco, CA, 94117, USA.

Close Concerns does not knowingly collect or request personal information from those under the age of eighteen. People under the age of 18 are not eligible to join our information service.

Like almost all websites, the Close Concerns website and app also collects information using cookies and similar technologies. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the pages you view on our websites, and whether and how you interact with content available on our websites.

IV. How We Use Your Information

Close Concerns uses the information we collect for a number of purposes, including the following:

  1. Delivering Information Services

    From time to time, we send you emails to deliver our information services, using the email address you’ve given us

  2. Information and Assistance Regarding Close Concerns

    Occasionally, we will also send you other information about Close Concerns or communicate with you if you have any questions or concerns.

  3. Understanding Demand and Performance

    We also use your information to track the performance of our content – for example how frequently a piece is read. More broadly, we also seek to understand how our service is being used across our customers.

V. Who Has Access to Your Information?

We respect your privacy and your rights to control your personal data. Under no circumstances will we sell or rent your personally identifying data to third parties.

  1. Third Party Service Providers Working on our Behalf

    We do use a few carefully chosen third party service providers to help perform our work. These service providers are subcontractors that assist with such services as sending emails, storing data, reporting performance, and hosting our web services. To perform these services, we may need to share some or all of your information with the service providers. However, when we use third party service providers, we disclose only the minimum of personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for any other purposes (such as marketing). We only choose service providers in the USA or the EU where they are also obligated to obey all laws relating to the security and confidentiality of personally identifying data.

  2. Transferring Your Information Outside of Europe

    We’d like to let customers in the European Union (EU) know that information which you provide to us may be transferred to countries outside the EU, usually because servers are located in a different geography. For example, our company is based in the USA, and we store some data on servers in the USA. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU, we will take steps to ensure that your privacy rights continue to be protected as outlined in this policy.

VI. Security of Personal Information

When you give us personal information, we take measures to ensure that it’s treated securely. For example, we store the personally identifying data you provide on computer systems that have limited access and are in controlled facilities. Additionally, we ensure that our third-party providers provide adequate physical and data security measures and that all your personally identifying data is encrypted.

VII. Your Rights

You have the right to control how we use your information. Subject to local law, you can do this in the following ways:

  • you can ask us for a copy of the information we hold about you;
  • you can inform us of any changes to your information, or if you want us to correct any of the information we hold about you;
  • you can ask us to erase, or restrict the information we hold about you
  • you can object to particular ways in which we are using your personal information
  • you can also ask us to send the personal information you have given us to a third party.

Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. The easiest way to do this is to click the ‘unsubscribe’ link in any of our emails.

You can also email us at privacy@closeconcerns.com or send mail to Close Concerns, 804 Haight Street, San Francisco, CA, 94117, USA.